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Front Desk Software Support
Technical Support is critical to the success and smooth operation of your campground operation. You are backed by our well trained and experienced support personnel when you need it most. Emergency telephone and email access to our technical support staff is available only to subscribers to our Gold Key support services. Customers without Gold Key support should use the training and support material provided online. (Follow the Training link on the left navigation menu.)
Gold & Platinum Key Support
The Gold Key Technical Support option offered by RVTripsetter entitles you to direct toll free access to our technicians during regular business hours (7 a.m. to 5 p.m. PST, Monday to Friday). Emergency after hours support is available if you have a problem with one of our supported products that prevents you from conducting business.
Call center staff answers your emergency call and page a technician who contacts you directly. Gold Key is designed for customers running 1 or 2 computers. Gold Key Network services customers running 3-4 computers, whether networked or standalone.
Platinum Key is for networks of more than 5 stations, or for customers using the SQL version of ROS2006™. Please note that Platinum Key is mandatory for SQL customers.
Gold Key Maintenance Packages include all RVTripsetter™ Upgrades and Updates.
International Support
International clients require Internet access and an email connection in order to benefit our full range of technical support and maintenance offerings. International customers purchasing any new RVTripsetter Software product are also entitled to free technical support for 30 days after installation, up to a limit of 5 hours.
Clients outside the continental USA and Canada must call Monday to Friday, between 7 a.m. and 5 p.m. Pacific Standard Time and advise the receptionist they are new clients calling from outside North America who require assistance from our technical support team. This will ensure priority service.
Note that we are unable to return calls originating outside North America. We recommend that you subscribe to our International Key Service to maintain enhanced support services.